Refunds & Returns Policy

Have a query? Please call the NightSearcher team on; +44(0) 2392 389 774.  Our lines are open Monday to Friday, 9.00-5.00pm.

REFUNDS & RETURNS POLICY

Refunds Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Returns Policy

Q: What if my product arrives damaged or faulty?
A: All of our products undergo vigorous checks before they are dispatched, however, in the unlikely event that you receive a damaged/faulty item(s), please email: sales@nightsearcher.co.uk within 14 working days of receipt to report any damage or faults.

If the package and/or the contents appear to be damaged upon receipt, please ensure that you open and check the contents with the driver present. We will then arrange a replacement or refund subject to terms and conditions (View our Warranty Policy).

 

In the event that you need to return products to us, please see below: 

Please include (inside your return box):

Proof of purchase (shop.nightsearcher.com shipping note).

A detailed description of the problem with the product.

A return email | address with phone number where which we can use to contact you.

NB When shipping items back to us, please use a carrier/post that can confirm delivery. This promise however, does not cover damages occurred in receiving the returned item(s).

 

Q: How can I send a product in for repair?
A: Please contact us at +44 (0)23 9238 9774 or sales@nightsearcher.co.uk to let us know about the issue with your product. Then you can simply return it to us at the address below: 

NightSearcher Ltd./Repairs
Unit 4
Applied House
Fitzherbert Spur
Farlington
Hampshire
PO6 1TT  

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you're returning a faulty product, we will either refund the shipping for you, or arrange for collection.

If you receive a refund, the cost of return shipping will be deducted from your refund, except in the case of refund for a faulty product.

When shipping items back to us, please use a carrier/post that can confirm delivery. 
 
Please ensure you email us sales@nightsearcher.co.uk before returning any goods.
 

Contact Us

If you still have any questions or concerns on how to return your item to us, please call the NightSearcher team on +44 (0) 2398 9774 or email sales@nigthsearcher.co.uk