Refunds & Returns Policy

Have a query? Please call the NightSearcher team on; +44(0) 2392 389 774.  Our lines are open Monday to Friday, 9.00-5.00pm.

REFUNDS & RETURNS POLICY

 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Q: What if my product arrives damaged or faulty?


A: All of our products undergo vigorous checks before they are dispatched. However, in the unlikely event that you receive a damaged/faulty item(s), please contact us at sales@nightsearcher.co.uk.

If the package and/or the contents appear to be damaged upon receipt, please ensure that you open and check the contents with the driver present. We will then arrange a replacement or refund subject to terms and conditions (View our Warranty Policy).

 

 

Q: How can I send a product in for repair?


A: Please fill and submit our Product Repair and Warranty Claim Form. We will contact you regarding the return and repair of your product. 

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you're returning a faulty product, we will either refund the shipping for you, or arrange for collection.

If you receive a refund, the cost of return shipping will be deducted from your refund, except in the case of refund for a faulty product.

When shipping items back to us, please use a carrier/post that can confirm delivery. 
 

 

Contact Us

If you still have any questions or concerns on how to return your item to us, please call the NightSearcher team on +44 (0) 2398 9774 or email sales@nigthsearcher.co.uk